Shipping & Returns

Shipping

We aim to send your package within 48 hours of receiving your order using: Royal Mail 1st class for all good of a value up to £19

 signed for service for goods with a value of £20 to £37

tracked service for goods with a value of £38 and above

You should receive your purchase in 2-3 working days.

In the case of customised pieces there may be up to a 14 day delivery service due to the handmade nature of the item.

With overseas delivery please email us on hello@papersam.co.uk to discuss if it possible with the goods of choice, then I can get a quote for the P&P.

Returns policy

We have a 30 day return policy for faulty items from the date of receipt afterwhich unfortunately we do not offer a refund or exchange.

Customised goods are non refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it in and must also be in the original packaging.

Returns should be sent using the Royal Mail signed for service to: Flat 1, 76 Westward Road, Stroud,  Gloucestershire GL5 4JA

Refunds

Once your return is received and inspected, we will send you an email.

Once the item has been inspected your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.