Shipping
I aim to get your goods out between 2-3 of receiving your order but occasionally it can be up to five days in busy periods ie Christmas. Goods below £50 purchase price go first class Royal Mail at the buyers risk.
As a small business I only send goods with a purchase price £50 and above via Royal Mail signed for.
If you would like the extra security on goods below £50 please email hello@papersam.co.uk prior to purchase for a revised shipping cost.
In the case of customised pieces there may be up to a 14 day delivery service due to the handmade nature of the item.
Please note ALL SALES FOR CHRISTMAS 2022 must be made by Friday 15th December. Goods will be sent by Royal Mail first class and within their guidelines will arrive by Christmas. Goods purchased after this date have no guarantee but I will still be happy to send.
Also bere in mind Royal Mail postal strikes on the 9th/11th/14th and 15th of December 2022.
Returns policy
We have a 30 day return policy for faulty items ONLY from the date of receipt after which we do not offer a refund.
Alternatively if it just a piece in the kit and I can replace it please contact me at hello@papersam.co,uk
Customised goods are non refundable.
To be eligible your item must be unused and in the same condition that you received it in and must also be in the original packaging.
Returns should be sent using Royal Mail signed for service to: Samantha Duffy Flat 1, 76 Westward Road, Stroud, Gloucestershire GL5 4JA
Refunds
Once your return is received and inspected, we will send you an email.
If applicable it will be processed, and a credit will automatically be applied to your used method of payment.
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